Returns & Refunds
We want every return to feel simple, transparent, and hassle-free. Here’s everything you need to know about cancellations, returns, refunds, and how we’ll support you along the way
Can I cancel or modify my order?
You can request a cancellation or modification before your order has been dispatched. To request a change, please contact us as soon as possible with your order number
What is the return window?
Eligible products must be returned within the specified time period calculated from the date of delivery
Which products are eligible for return?
Products may be eligible for return if they are unused, in their original condition and returned with all original packaging, accessories and components. Return eligibility may vary depending on the product. Please refer to the product page or send an email to contactoscarandco@gmail.com if you are unsure whether your item is eligible
How do I request a return?
Contact our customer support team with your order number, the product you wish to return and the reason for the return. Reach us at contactoscarandco@gmail.com
Please do not send products back without receiving return confirmation from us.
What if I receive a damaged, defective or incorrect product?
Please contact us as soon as possible after delivery and share your order number along with clear photographs or videos showing the issue. Once verified, we will arrange an appropriate resolution depending on the situation and product availability. Please retain the original packaging until the issue has been resolved
How are refunds processed?
Once the returned product is received, we will notify you about the status of your refund.
Approved refunds will generally be issued to the original payment method used for the order within 3 - 5 business days