FAQ
Got a question? You may find the answer right here.
Explore quick answers about orders, products, delivery, payments and more
How can I check the status of my order?
Once your order has been confirmed, you will receive order details through the email address or mobile number provided at checkout.
After dispatch, tracking information will be shared with you so you can follow your shipment until delivery
Can I change or cancel my order?
If your order has not yet been dispatched, contact us as soon as possible and we’ll do our best to help with a cancellation or modification
I want to change/update the delivery address
Contact us immediately with your order number and the correct delivery details.
If the order has not yet been dispatched, we may be able to update the address. Once the shipment has been handed over to the courier partner, address changes may not always be possible
What should I do if my order is delayed?
Occasional delays can happen because of weather, transportation disruptions, courier volumes, public holidays or other logistical issues.
If your shipment appears to be significantly delayed, contact us with your order number. Email us at contactoscarandco@gmail.com
How do I know if a product is compatible with my device?
Compatibility information is mentioned on the relevant product page wherever applicable.
We recommend checking the product specifications and compatibility details before ordering. If you are still unsure, contact us with your device model and we will be happy to assist
Where can I find product specifications?
Detailed specifications, features, compatibility information and usage details can be found on each product page.
If you need information that isn’t listed, contact our support team before placing your order
What if I need help setting up or using my product?
Contact our support team with your order number and a brief description of the issue. Email us at contactoscarandco@gmail.com
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Depending on availability, these may include UPI, credit cards, debit cards and other supported online payment options
Is it safe to make a payment on our website?
Yes. Payments are processed through secure payment infrastructure, and Awespire does not directly store your complete card or banking credentials
Do you offer Cash on Delivery?
Cash on Delivery availability will be shown during checkout based on your delivery location and order eligibility
How can I return a product?
If your product is eligible for return, contact our support team with your order number, product details and reason for the return. Email us at contactoscarandco@gmail.com
For complete information, please refer to our Returns & Refunds Policy
How long does a refund take?
Once a returned product has been received and inspected, we will notify you about the refund status.
Approved refunds are generally issued to the original payment method within 5 to 7 business days
Still Need Help?
We’re happy to help. Visit our Contact Us page and send us your question